These Terms and Conditions (“Terms”) govern your use of services provided by Vantage Systems (“we”, “us”, “our”), including messaging and communication services. By engaging our services, using our platform, or submitting your details through our website, you agree to these Terms.

Messaging Consent

As a user, you must explicitly consent to receive messages from Vantage Systems Co. Consent can be given through various channels including, but not limited to, our website sign-up forms, paper forms, or verbally through customer service interactions.

Message Types and Frequency

Messages sent by Vantage Systems Co may include alerts, reminders, promotional offers, updates, and other relevant communications. Message frequency may vary depending on your interaction with our services and your preferences.

Data Rates and Charges

Standard carrier charges may apply to any messages sent or received. These charges are determined by the recipient’s mobile provider.

Opt-Out Instructions

To discontinue receiving messages from Vantage Systems Co, you can reply STOP to any of our messages at any time. This will unsubscribe you from our SMS communications.

Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect your data. It can be found here.

Message Delivery

Vantage Systems Co does not guarantee that messages will be delivered without delays or failures. Such issues can occur due to factors outside our control, such as network problems or device compatibility.

User Obligations

When using our messaging service, you agree to abide by all applicable laws and regulations. You must not use this service to send messages that are offensive, illegal, or intended to harass or harm others.

Compliance with Laws

You acknowledge that the messaging service must be used in compliance with all relevant laws, including those relating to privacy, telecommunications, and commercial communications.

Subscription Plans and Billing

Vantage Systems Co offers two primary subscription plans:

$297/month: Includes a fully built website, access to the Vantage Systems platform (web and mobile app), a business phone number for texting and calling, CRM access, automations, remarketing, and customer review tools.

$750/month: Includes all features from the $297 plan plus full management and optimization of Google Local Service Ads.

Subscriptions are available on a month-to-month basis or a prepaid 3-month commitment, at the discretion of Vantage Systems Co

Advance Payment & Auto-Renewal

All subscription fees are billed in advance of the service period and are automatically renewed until cancelled. Payment is collected via credit/debit card through our secure Stripe processor.

Usage-Based Charges (Rebillable Costs)

Clients will incur additional charges based on SMS messaging, voice calls, and number intelligence services. All usage charges are billed in USD and converted to AUD at the prevailing exchange rate at the time of use. Rates may vary slightly depending on carrier and are subject to change.

Rates include:

SMS (Australia): $0.0515/segment (outbound) | $0.0075/segment (inbound)
Voice Calls (Australia): $0.025/min outbound (local/major cities) | $0.075/min outbound (mobile) | $0.01/min inbound
Number Intelligence: $0.005–$0.01 per function

A more detailed breakdown of phone usage costs can be found here.

Clients maintain a digital wallet balance for rebillable usage charges. When wallet funds run low, clients are automatically billed based on their selected auto-top-up preference.

No Refund Policy

All payments made to Vantage Systems Co are final and non-refundable, including subscription fees and usage charges. By signing up for our service, you acknowledge that our products are custom-built, immediately initiated, and non-reversible once delivery begins.

Chargebacks and Payment Disputes

You agree not to initiate a chargeback or dispute for services rendered. Doing so constitutes a violation of this agreement. We reserve the right to submit evidence of contract acceptance, platform usage, and delivery documentation in response to all disputes. If a chargeback is filed fraudulently, Vantage Systems Co may pursue recovery for the amount owed plus any associated legal or collection fees.

Cancellation Terms

You may cancel your subscription at any time. Cancellation becomes effective on the next billing cycle, and no future charges will be made beyond that point. Early cancellation does not result in a refund for the unused portion of a prepaid term.

Delivery of Services

Services are considered rendered and fulfilled once:

The client’s website has been completed and delivered
Platform and automation setup is finalized

Login assistance and onboarding support may be provided but are not a prerequisite for fulfillment.

Free Trials and Promotions

From time to time, Vantage Systems Co may offer free trials or discounts. During a trial, limited setup may occur for information gathering purposes. Full services are only rendered once billing begins. Any discounts do not modify the terms of this agreement.

Payment Failures and Service Suspension

If a payment fails, we will attempt to process the payment 4 times over 3 weeks. If unpaid within 48 hours of the first failed attempt, your account and platform access will be suspended until the balance is paid.

Consent and Agreement

By purchasing any services from Vantage Systems or checking the agreement box at checkout, you confirm that:

You have read, understood, and agree to these Terms of Service
You accept our No Refund policy
You waive the right to initiate chargebacks for services rendered

Changes to Terms and Conditions

Vantage Systems Co reserves the right to change these Terms and Conditions at any time. Changes will be communicated through our website or direct communications where feasible.

Contact Information

For any queries or concerns regarding these Terms and Conditions, please contact Vantage Systems Co at [email protected]